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Privacy Policy

614 Food Order
Effective Date: March 12, 2026

614 Food Order ("614 Food Order," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services at 614foodorder.com. Please read this policy carefully.

1. INFORMATION WE COLLECT

1.1 Information Provided by You

  • Account Information: Name, email address, phone number, and business details
  • Order Information: Food orders, delivery address, and special instructions you submit through our platform
  • Payment Information: Billing details and payment history (614 Food Order does not store payment card information — this is handled securely by our payment processor)
  • Business Information (Restaurant Partners): Business name, address, operating hours, menu items, and related business documents
  • Communications: Messages, feedback, and support requests you send to us

1.2 Information Collected Automatically

  • Usage Data: How you interact with our platform, pages visited, and features used
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Log Data: Server logs, access times, pages viewed, and other technical information
  • Cookies and Similar Technologies: Used to enhance your experience and analyze platform usage

1.3 Information from Third Parties

  • Payment Processors: Our payment processor provides us with payment confirmation and transaction details
  • Analytics Services: Usage statistics and platform performance data

2. HOW WE USE YOUR INFORMATION

2.1 Service Provision

  • Process your account registration and manage your access to the platform
  • Receive, route, and fulfill food orders placed through our platform
  • Provide customer support and technical assistance
  • Process payments and manage billing
  • Send important service updates and order notifications

2.2 Business Operations

  • Improve our platform and develop new features
  • Analyze usage patterns to enhance user experience
  • Ensure platform security and prevent fraud
  • Comply with legal obligations and regulatory requirements

2.3 Communication

  • Respond to your inquiries and support requests
  • Send service-related announcements and updates
  • Provide marketing communications (with your consent)
  • Share important legal and policy updates

3. INFORMATION SHARING

3.1 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.

3.2 With Restaurant Partners
When you place an order, we share your name, phone number, delivery address, and order details with the restaurant fulfilling your order. Restaurant partners are required to use this information solely for order fulfillment.

3.3 Service Providers
We work with trusted third-party service providers who assist us in: payment processing; cloud hosting and infrastructure; analytics and performance monitoring; customer support services; email and communication services.

3.4 Legal Requirements
We may disclose your information when required by law, including: compliance with Ohio state and federal laws and regulations; response to legal process or government requests; protection of our rights, property, or safety; investigation of potential violations of our terms.

3.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change.

4. DATA RETENTION AND DELETION

4.1 Retention Period
We retain your information for as long as necessary to: provide our services to you; comply with legal obligations; resolve disputes and enforce agreements; maintain business records as required by applicable law.

4.2 Data Deletion
Upon account termination, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

5. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

5.1 Access and Correction — Request access to your personal data; request correction of inaccurate or incomplete data.

5.2 Deletion and Opt-Out — Withdraw consent for marketing communications at any time; request deletion of your account and associated data.

5.3 Data Portability — Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 days.

6. SECURITY

We implement appropriate technical and organizational measures to protect your information, including: encryption of data in transit and at rest; regular security assessments and updates; access controls and authentication systems.

In the event of a data breach that affects your personal information, we will notify affected users promptly and take immediate steps to contain and remediate the incident.

7. COOKIES AND TRACKING

7.1 Types of Cookies — Essential Cookies (required for platform functionality); Analytics Cookies (help us understand platform usage); Marketing Cookies (used for advertising and retargeting purposes).

7.2 Cookie Management — You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality.

8. CHILDREN'S PRIVACY

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. POLICY CHANGES

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the effective date. Your continued use of our platform after policy changes constitutes acceptance of the updated policy.

10. CONTACT INFORMATION

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

614 Food Order
Columbus, Ohio
Website: 614foodorder.com

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